- Manage daily service operations including customer intake, job assignment, technician coordination, and vehicle delivery
- Diagnose and document vehicle concerns; develop and present service recommendations with clear client communication
- Coordinate logistics with warranty providers, parts suppliers, and specialty vendors to minimize downtime
- Consistently exceed monthly sales targets through consultative upselling and long-term client relationship building
- Execute opening and closing procedures; adapt workflow to variable service volumes in a fast-paced retail environment
- Serve as point of contact for scheduling, rentals, and escalated customer concerns
Profile
Results-driven automotive and fabrication professional with 14+ years of automotive, mechanical, and fabrication experience — including 8+ years in OEM service center operations. Skilled in MIG welding, structural builds, and custom component fabrication for performance and race applications. Proven track record managing high-pressure service environments and delivering quality results on specialty, vintage, and exotic vehicles.
SCCA member and active race competitor with real-world fabrication and mechanical experience built under race conditions.
| Specification | Value | Notes |
|---|---|---|
| Automotive / mechanical / fab experience | 14+ YRS | Shop floor to service desk |
| OEM service center operations | 8+ YRS | Specialty, vintage & exotic vehicles |
| Primary welding process | MIG | Mild steel, tube steel, sheet metal |
| Sanctioned competition | SCCA | Licensed independent driver |
Work Experience
- Delivered premium service experience to an upscale clientele base specializing in high-line, vintage, and exotic vehicles
- Performed hands-on technician duties including diagnostics, troubleshooting, and pre-delivery inspections when coverage was needed
- Managed parts sourcing and supply chain for rare, obsolete, and custom-fabricated components, including outsourcing to specialty reconditioning shops
- Led advanced diagnostics support: assisted technicians with complex fault analysis, scan-in procedures, and digital resource prep
- Supervised service staff scheduling; resolved call-outs, emergency absences, and day-of workflow disruptions
- Arranged tow-in recoveries and coordinated off-site resolutions for roadside failures and insurance-related incidents
- Handled scheduling, warranty communications, and aftermarket specialist coordination across multiple concurrent open jobs
Fabrication & Motorsport
- Design and fabricate custom metal components for automotive, off-road, and motorsport applications using MIG welding processes
- Build and modify chassis components, roll cages, brackets, exhaust systems, and structural supports for performance builds
- Perform layout, fit-up, tacking, and finish welding on mild steel, tube steel, and sheet metal
- Utilize hand tools, power tools, angle grinders, and cutting equipment to prep and finish weld joints
- Apply welding and fabrication skills in real competition environments through race team build-outs and pit-side repairs
24 Hours of Lemons
- Endurance race competitor in a series requiring resourceful fabrication and rapid mechanical problem-solving under pressure
- Pre-race vehicle prep: cage inspection, harness mounts, fire suppression, and race-weekend repairs
- Pit-side diagnostics with minimal tools and time under real race conditions
SCCA
- Active SCCA member and licensed independent driver with competition experience in sanctioned events
- Co-owner and operator of an independent race team, handling logistics, vehicle prep, and safety compliance
- Custom fabrication and welding to build and maintain race-spec components to SCCA safety standards
Skills & Proficiencies
Fabrication & Welding GRP A
- MIG Welding PRIMARY
- Metal Fabrication
- Structural Builds
- Chassis / Roll Cage
- Sheet Metal Work
- Layout & Fit-Up
- Angle Grinder / Cutting
- Power & Hand Tools
Automotive & Technical GRP B
- Advanced Diagnostics PRIMARY
- Pre-Diagnostics / Scan-In
- Parts Identification
- Parts Sourcing
- Specialty / Exotic Vehicles
- BMW Specialist
- A-Technician (Non-Cert)
- Service Operations
Software & Shop Systems GRP C
- RO Writer
- Tekmetric
- Corebridge
- Identifix Direct-Hit
- Partstech / Worldpac
- RepairLink & Partslink
- Microsoft Office
- Adobe Illustrator
- Adobe Acrobat
Printing & Signage GRP D
- Flexisign
- Onyx RIP Software
- Octo-Rocket
- Direct-to-Substrate
- Flat-Bed Printing
Training & Certifications
Carfix Training Program
Automotive Service Sales 101 & 102 · Customer Communications 101 & 102
Worldpac Expo
Automotive Service Management · Service Time Management · Closing Strategies · Shop Processes